Frequently Asked Questions

All of our wallets are made with premium top grain Argentinian Leather that has a pleasant smell. It softens naturally with use and ages beautifully with time. We provide premium leather in everyday hues and is an easy choice for those looking for something simple yet sophisticated.

You may use our Track My Order feature 24-48 hours after your order has shipped to view its progress.

For 12 Months, we cover any factory defects as a result from the manufacturing process of the product.

We fulfill orders quickly, and once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within one to two hours of placing your order. To request an order cancellation, please contact us immediately by using the Contact Us and email us to cancel your order. 

We (Premium Engrave) are a small family business from Minnesota. Our processing times (Depending how busy) can take 1-2 business days. Then 1-5 business days to be delivered.

An order confirmation email is sent within 1 hour of placing your order. If for some reason, you did not receive an email, please check your spam folder and add support@premiumengrave.com to your safe senders list. Once your order ships, you will also receive a shipment notification including your tracking number.

We are not responsible for customer's typo. We also have had many customers purposely want typo with some creative words. It's really the customer's responsibility to make sure the wordings are accurate and then place an order.

Yes, please go to Return Policy at the bottom of the website.

Due to the amount of orders we have, it is very unlikely that we can change the shipping address for your order. Customers are responsible for the typing of their address. Please enter the correct shipping address when placing the order.